Inciper for Field Service

It has become essential for organisations to provide staff with equipment, technology and processes that can enable them to reliably perform in the field, 24 hours a day, 7 days a week. Joined up communications and two-way sharing of records, data and documents is crucial to smooth running operations and efficient undertaking of tasks. Integrated analytics can also assist with determining where extra resources and support is needed. Microsoft Business Applications can deliver best-in-class solutions to meet the growing digital needs of field service organisations.

Speak to our experts about your field service needs

Our customers

Products and services

Implementing or upgrading Microsoft Business Applications can help your organisation elevate best practices across departments, as well as streamline and customise services, enabling you to meet business goals and pass on benefits directly to your customers. Selecting the right Microsoft Business Applications to suit your requirements, as well as the right partner to drive your build and implementation, is critical to a successful digital transformation.

View full range of field service solutions

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Dynamics 365 Field Service

Enable your schedulers and technicians to resolve customer issues easily, saving time and resources.

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Dynamics 365 Remote Assist

Dynamics 365 Remote Assist utilises the latest technology to allow your teams to work together from anywhere.

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Dynamics 365 Project Operations

Use Dynamics 365 Project Operations to provide a holistic view across your projects, manage costs and drive profitability.

Managed services

Our aftercare and support services are designed to ensure that you get maximum value from the technology. We proactively and constantly review how the technology is being used and suggest ways it can be leveraged to meet new business challenges. We typically offer:

 

View our full range of managed services offering

Reactive Services

Reactive services are at the core of what used to be the old ‘service desk’ model, and is a standard across many Microsoft managed services providers. At Inciper, our reactive services are what you’ll receive if something goes wrong in your solution - what we call incident management.

Proactive Services

Our proactive services are where we can offer additional support beyond reactive services - acting early on to prevent any issues in your solution, which we call problem management (where we find an underlying cause for multiple incidents). On top of this, our proactive services include close monitoring of your Microsoft solution to check it’s working as it should. We’ll also notify you of any issues.

Continuous Enhancement

Microsoft is always updating its various products, and it can be difficult to keep up. That’s why our Continuous Enhancement services are so useful. Whether there’s a new feature you want to learn how to use, or changes to an existing functionality that has you confused, we can help. Our expert team is always up to date with the latest developments in Microsoft solutions, and are therefore extremely well equipped to help you leverage emerging technologies.

ITIL Based Processes

At Inciper, we provide a full-service management capability across Microsoft Business Solutions – Dynamics 365 for Finance and Supply Chain; Dynamics 365 for Customer Engagement, Dynamics AX, Data and Analytics (Power BI) and the Power Platform. As you would expect, our processes are ITIL compliant.

Success stories

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Wakefield Council

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Read how Wakefield Council improved efficiencies and encouraged cost savings across departments with Dynamics 365.

Insights

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Webinar

Digitally transform your Field Team processes
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eBook

The 101 guide to Microsoft Dynamics 365 implementation
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Blog

How to drive value from your Dynamics investment through good practice business processes

The Inciper advantage

Inciper is a modern company built for the interent age. Here is why you should choose Inciper:

Value creation at pace

There is no reason for business leaders to have to wait months and sometimes years to see any value from their Microsoft Business Application investments. Our approach enables clients to see progress from day one.

Open and transparent delivery

The tooling we use to support our RAPID approach means that we create a fully open and transparent delivery from the outset. This enables us to identify and resolve issues early and make changes while it’s still easy to do so.

Agile and predictable

Our RAPID approach is a unique blend of agile and waterfall project management techniques that enables us to move at pace while still adhering to clear timelines and project deliverables.

Client partnership

Our clients are involved every step of the way. By ensuring we spend time to create a common purpose and clear objectives we ensure we are aligned on the value that needs to be delivered. Our transparent approach gives full visibility and helps ensure early adoption and faster time to value.

Microsoft Gold Partner

As a leading Microsoft Gold Partner, Inciper is passionate about driving business excellence for its clients, using Microsoft Dynamics 365 technology, the Power Platform and Azure services.

Speak to our experts about your field service needs

Are you looking for the opportunity to evaluate your current business processes and technology solutions and discover how you can elevate your business practices? Speak to us about a Microsoft Catalyst programme.

Speak to our experts about your field service needs

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