Inciper for Field Service

Reactive services are at the core of what used to be the old ‘service desk’ model, and is a standard across many Microsoft managed services providers. At Inciper, our reactive services are what you’ll receive if something goes wrong in your solution - what we call incident management.

Our proactive services are where we can offer additional support beyond reactive services - acting early on to prevent any issues in your solution, which we call problem management (where we find an underlying cause for multiple incidents). On top of this, our proactive services include close monitoring of your Microsoft solution to check it’s working as it should. We’ll also notify you of any issues.

Microsoft is always updating its various products, and it can be difficult to keep up. That’s why our Continuous Enhancement services are so useful. Whether there’s a new feature you want to learn how to use, or changes to an existing functionality that has you confused, we can help. Our expert team is always up to date with the latest developments in Microsoft solutions, and are therefore extremely well equipped to help you leverage emerging technologies.

At Inciper, we provide a full-service management capability across Microsoft Business Solutions – Dynamics 365 for Finance and Supply Chain; Dynamics 365 for Customer Engagement, Dynamics AX, Data and Analytics (Power BI) and the Power Platform. As you would expect, our processes are ITIL compliant.