Delivering a successful digital transformation programme

Inciper take a unique approach to the initial discovery engagement. Executing a number of short workshops with business and IT stakeholders to understand their strategic business goals, walk through current and future business processes, and review both functional and technical operations, including system landscape, Data & Analytics requirements, all focused on driving business benefits across:

• Cost Reduction 
• Improved Experience 
• Reduced Risk 
• Simplified Management 
• Enhanced Capabilities

The deliverable outcome is a clear solution roadmap, with quantifiable solution and process improvements with a measurable Return on Investment (ROI) and full Total Cost of Ownership (TCO) model.

Transformation projects must focus on implementing technology to enable the people and streamline the process.

The common pitfall is to drive an IT led implementation which works up to and through vendor selection, which can very quickly lose traction.

Successful businesses have a clear and compelling vision, that leaves no room for interpretation together with a firm handle on people change. They recognise the importance of the project driven by a strong business sponsor that is fully supported by IT. 

Everyone plays a role in change management.  Key to our approach is the ability to consistently and effectively empower members of the customer project team by providing knowledge transfer, access to tools and signposting best practice regularly throughout the implementation journey and beyond. This serves to maximise the organisations return on investment.

Our team has worked with some of the largest organisations in the world, delivering strategic consultancy and assurance services to address:

• Cloud vision, roadmap & strategy
• Cloud business case development
• Stakeholder analysis & management
• Business process and data modelling
• Selection process management (RFP/RFI management)
• Solutions audits and governance
  Project Recovery

Although Inciper are a Microsoft Partner, the above services are product agnostic, providing independent, unbiased support.

Inciper is a new breed of company, created to deliver our clients fast results in this digital age. Instead of long, expensive, and resource-heavy projects, such as ERP or CRM implementations that disrupt your whole business, our approach using Microsoft Dynamics 365, the Power Platform and Azure services,  delivers value to your business at internet speed. We call this RAPID.

The Inciper RAPID approach covers initial engagement, delivery and future continuous improvements, based on 5 core tenants that are dovetailed into project ways of working to underpin the detailed plans for communication and training. Coupled with our expert use of Azure DevOps throughout the implementation journey ensures, the right people are focusing on value-add activities, at the right time with the right tools, skills and information.

IPD has been developed by Inciper to successfully springboard businesses in their initial deployment of Dynamics 365, and provide longer term management of Dynamics 365 for alignment with Microsoft releases, or client system changes with version control, as well as enabling new users / staff us to get up to speed at pace.

IPD provides a set of clear, browsable and searchable documentation covering configuration, process, test and training in one central location. IPD defines how the business will operate within the solution and the required setup to achieve this.

This definition within the solution is an essential step to ensure consistency. IPD is an extension of Azure DevOps which through the implementation journey is enriched with process documentation, training, and test cases that are linked to change and maintenance workloads within the Azure DevOps Wiki’s.