Dynamics 365 CRM

D365 Customer Service

Dynamics 365 Customer Service allows customers to serve themselves and find information that is relevant to them with virtual agents and knowledge portals. This in turn:

• Brings people, data and processes together.
• Helps you to make data-driven decisions and gain faster insights.
• Can help align your Sales and Marketing teams.
• Provides customers with self-service support.
• Improves productivity in your team with AI-driven tools.
• Optimises the service you provide with actionable insights.
• Enhances the client relationship with IoT.

D365 Sales

Microsoft Dynamics 365 Sales helps your sales teams gain crucial insight to enable their customers to build meaningful, long-term relationships and increase sales opportunities. D365 Sales helps your business:

• Increase your sales teams' productivity.
• Build better customer relationships.
• Achieve longer-lasting relationships.
• Do business anywhere with the modernised CRM.
• Improve your seller productivity.
• Become more adaptable.

D365 Customer Insights

Dynamics 365 Customer Insights helps you build a single view of the customer, offering your teams greater insights into their behaviour. This can then help you:

• Excel in the customer experience.
• Receive greater audience insights.
• Unlock powerful engagement insights.
• Break down analysis in real-time.
• Receive cross channel analytics.
• Become actionable, as you are able to predict a client's needs.

D365 Marketing

(part of D365 Customer Insights)

Dynamics 365 Marketing allows you to build personalised journeys for your leads and customers to strengthen relationships and increase sales. This platform can provide you with the tools to:

• Enhance your customer engagement.
• Elevate the customer experience.
• Provide you with real-time customer engagement.
• Increase customer wins and earn loyalty faster.
• Personalise your customer experiences using AI-drive technology.

D365 Field Service

Enable your schedulers and technicians to resolve customer issues easily, saving you time and internal resources. In turn, this will allow you to:

• Deliver proactive customer service.
• Manage your time with resource scheduling optimisation with AI.
• Build customer confidence and improve customer retention.

D365 Remote Assist

Dynamics 365 Remote Assist utilises the latest technology, enabling you and your teams to work together from anywhere. Benefits include:

• Problem solving in real-time.
• Visibility of critical information.
• Remote issue resolution.