Delivery Approach

Our approach to delivering Microsoft Dynamics services is built on four pillars:

Holistic solutions

Business systems are more interconnected than ever, increasing the complexity and risk of new initiatives. An enterprise scale solution involves several different elements including platform, infrastructure, systems integration, data & analytics, business application configuration, industry & business knowledge and programme & change management.

To complement the core functional, technical and delivery skills offered by Inciper, we have established key partner relationships which allows our clients to draw on a broad range of capabilities all within a single, cohesive delivery framework, enabling Inciper to provide end to end digital transformation services efficiently and cost effectively.


We believe our clients should have total flexibility in their resourcing options and therefore we provide tailored engagement models to suit the individual needs of our clients. As every client has a different level or availability of expertise within their business, Inciper ensure our clients have the right blend of resources at the right time, giving them access to some of the most experienced professionals in the industry.

Delivery framework

With decades of experience delivering successful services, we have developed a framework for solution delivery for any profile of organisation, from midsize through to large enterprises. Applying this framework enables us to deploy solutions more efficiently, with lower risk while releasing business benefits early.

Begin with your vision

Any successful solution must align to the organisation’s strategic vision. We begin by first making sure we understand what that vision is, and will then define a solution roadmap and programme strategy that aligns to it.

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Find out how Inciper helped CMME streamline their process from 3 months to 3 days



“Inciper provided a rare level of expertise, experience and impressive dedication to help us achieve our vision… Through Dynamics 365 we have introduced rigour and quality in every aspect of our customer journey from initial enquiry through the application process to final submission.”

Find out more about which Microsoft Dynamics services we used to help CMME achieve their goals 

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Microsoft Dynamics Services

Strategy & assurance

Strategy & assurance

Our team has worked with some of the largest organisations in the world, delivering strategic consultancy and assurance services. Services include:

  • Cloud vision, roadmap & strategy
  • Cloud business case development
  • Stakeholder analysis & management
  • Business process and data modelling
  • Selection process management (RFP/RFI management)
  • Solutions audits and governance
  • Organisational change management


Our Dynamics 365 delivery services cover the full implementation lifecycle, including:

  • Solution analysis and design
  • Project & programme management
  • Development and implementation
  • Data migration
  • Testing
  • Training
  • Deployment and hyper-care
  • Legacy system integration
  • Data management and reporting
Managed Services

Managed Services

We provide a variety of maintenance and continual improvement services including:

  • ITIL framework design and implementation
  • SLA-based support agreements with Continual Service Improvement plans
  • Per-user subscription models
  • Upgrades
  • Application management and monitoring


Find out how Inciper delivers our Microsoft Dynamics Services

Download our 101 guide to learn more about our approach to implementing Microsoft Dynamics 365.

To download the guide simply click the box below:

Download the ebook here.