Key benefits
- Integrated Compliance and Approval – It was important for secure and compliant business process and rules to be embedded and enforced in the processes, while also making them more efficient and improving customer experience
- Custom sales and onboarding process – Enabled recording of facility parameters, tracking and signing operational conditions, recording credit committee minutes, capturing third party work such as audits and surveys and completing onboarding activities.
- Document Generation – Reduce the risk of error in manual creation of documents, minimise the time taken to produce them and provide a consistent output for integral business documents such as Indicative Funding Proposals, New Business Applications, Client Reviews and Asset Based Lending Agreements.
- In-Life Management – Record and capture approvals for client review, customer due diligence checks, tracking facility amendments, manage client debtors and understand overall exposure, and complete key milestone checklists to ensure compliance.
- Consolidate Systems – byproviding a single platform to manage sales and in-life, the bank have been able to move away from a legacy Salesforce.com implementation, reducing complexity and saving money
Catalyst for change
Working in a highly regulated and risk averse environment, the bank already had a defined and compliant set of processes, but they were heavily dependent on manual steps and labour-intensive document management.
The Commercial Finance leadership had a vision of what good looked like, but were unsure how to translate that into reality. Microsoft’s Catalyst IDEA framework for identifying potential business value and assessing solution fit was applied by Inciper to present stakeholders with a roadmap for change.
The approach
The project was executed using Inciper’s RAPID delivery methodology, an iterative approach based on agile principles but with added governance.
Tool like Azure DevOps and shared Teams sites, combined with techniques such as daily stand-ups and sprint playbacks supported delivery of the solution to users within 6 months.
What Next?
- With the solution live and delivering value to the banks business finance team, the bank are looking at ways to further leverage their investment in Microsoft technology.
- Continuous Improvement – taking advantage of Microsoft updates and new features with the help of Inciper Managed Services
- Marketing and Communications – Exploring the capabilities of the Microsoft Dynamics 365 Marketing module for segmentation customer journeys and marketing execution across the group
- Improved Central View – Delivering an improved view of customers across the different bank brands to help service
improvement and customer satisfaction - New Processes – Extending the reach of the Microsoft Power Platform solution to provide low code / no code enablement of new processes
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