Accident Exchange - AX

Accident Exchange - AX , offer a range of services designed to support 
drivers following road traffic accidents helping drivers navigate the 
complexities of post-accident procedures and getting them back on the 
road as efficiently and quickly as possible. 
Their services include:

• Providing replacement vehicles
• Organising repairs with approved repairers
• Assisting in the recovery of losses
• Credit hire and fleet management services for dealerships, insurers, 
  and brokers, ensuring a tailored journey for customers
• Telematics and covert tracking solutions.

The client was experiencing significant process inefficiencies as a result of 
the disparate systems they were using across their 4 legal entities for ERP 
& HR. 
Running 2 finance platforms, Sage & Sun, concurrently, together with 2 HR 
platforms presented challenges with: 

• Data inaccuracies 
• Different Accounting Standards
• A lack of data insight
• A heavy reliance on the use of Excel spreadsheets and
• Time consuming consolidation of data in excel and manual reporting 
• Lack of integration with stock management 

The Solution

To address these issues, Inciper proposed a technology solution 
roadmap which included the implementation of D365 Finance, D365 
HR, Power Platform & a Data & Analytics platform – Power BI. 
The first phase was aimed at modernising their solution ecosystem, to 
build a solid foundation upon which their business could drive greater 
efficiency and data insight. 
The adoption and implementation of a proprietary Dynamics solution with 
bolt on capability of the Power Platform & data analytics solution, Power BI, 
has enabled AX to:

• Consolidate their ERP platforms across the estate
• Move from on-premises solution to cloud-based solution to 
  modernise technology landscape 
  
  

In time, the improvements are expected to deliver data consistency to 
enable AX to become more data driven, informing decision making and 
reducing manual inefficient reporting by the automation of data between 
their claim management platform and other third-party systems. 

Conclusion

With Inciper’s help, AX have built a foundation upon which the business 
can scale and develop the solution to drive further efficiencies and 
incremental process change.